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Privacy Policy

Effective Date: [19/05/2025]
Last Updated: [19/05/2025]

1. Introduction

Welcome to HUB-TIC LTD (“Company,” “we,” “our,” “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.hub-tic.com) or use our services.

2. Contact Information

Company Name: HUB-TIC LTD
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Contact Email: harry@hub-tic.com

3. Data We Collect

We may collect the following personal data:

  • Contact Information: Names, addresses, email addresses, phone numbers.
  • Website Interaction Data: Cookies, analytics tracking data.

4. Purpose of Data Collection

We process your data for the following purposes:

  • CRM Implementation & Training: To deliver HubSpot consulting, implementation, and onboarding services.
  • Customer Communication: To respond to inquiries and provide ongoing support.
  • Marketing & Promotions: To send updates about services, offers, and industry insights (only with user consent).

5. Legal Basis for Data Processing

We process data under the following legal bases:

  • Fulfilment of a Contract: Data is processed when necessary to provide requested services.
  • Legitimate Interests: We collect and process data to improve our CRM solutions and enhance user experience.
  • User Consent: We use opt-in consent for marketing communications.

6. Data Sharing & Third-Party Services

We share data with trusted third-party providers, including:

  • HubSpot (CRM & customer management).
  • Other business service providers essential for delivering CRM solutions.

We ensure all third parties comply with relevant data protection laws.

7. Data Retention

We retain user data as required by global legal regulations. The specific retention period depends on legal, operational, and contractual obligations.

8. User Rights & Opt-Out Options

Users have the right to:

  • Access, update, or delete personal data by contacting us directly.
  • Withdraw consent for marketing communications at any time.

9. Cookies & Tracking Technologies

We use cookies for:

  • Analytical Purposes: Tracking website engagement and performance.
  • Functional Needs: Enhancing website usability.
  • Third-Party Cookies: Used by HubSpot and other integrations for analytics and service improvements.

Users can manage cookie preferences via their browser settings.

10. Data Security Measures

We implement industry-standard security measures, including:

  • Encryption to protect sensitive data.
  • Access controls ensuring only authorized personnel can handle user data.
  • Regular security audits to assess vulnerabilities.

11. Complaints & Supervisory Authority

If users have concerns about our data practices, they may contact:

Information Commissioner's Office (ICO) – UK Data Protection Regulator

  • Website: ICO Complaints Page
  • Phone: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. Changes to This Privacy Policy

We may update this policy periodically. The latest version will be published on our website, and users will be notified of significant changes.